Privacy Policy


NMI respects your privacy and is committed to protecting your personal data. This privacy notice will
inform you as to how we look after your personal data, in accordance with the General Data Protection
Regulation (GDPR), the Data Protection Act 2018 and any other national implementing laws, regulations
and secondary legislation, as amended or updated from time to time, in the UK (‘Data Protection

NMI Safety Systems Ltd is a company which designs and manufactures specialist products to the transport
sector for the safe carriage of seated and wheelchair passengers travelling in vehicles. We are registered
in England and Wales as a limited company under number: 01315858 and our registered office is Wellington House, 273-275 High Street, London Colney, Hertfordshire, England, AL2 1HA.

NMI is the controller and responsible for your personal data (collectively referred to as “NMI”, “we”, “us” or
“our” in this privacy notice).

Your duty to inform us of changes
It is important that the personal data we hold about you is accurate and current. Please keep us informed
if your personal data changes during your relationship with us.

Third-party links
Our website may include links to third-party websites, plug-ins and applications. Clicking on those links or
enabling those connections may allow third parties to collect or share data about you. We do not control
these third-party websites and are not responsible for their privacy statements. When you leave our
website, we encourage you to read the privacy notice of every website you visit.

We obtain personal data about you, for example, when:

  • You request information or quotation from us in respect of the services and products we
    manufacture and supply.
  • You contact us by email, telephone, post, website, social media, (for example, when you have a
    query about our products).
  • From third parties and/or publicly available resources

Personal data, or personal information, means any information about an individual from which that person
can be identified. It does not include data where the identity has been removed (anonymous data).

We process the following types of personal data: identity data which includes first names, usernames,
marital status, title, date of birth and gender; contact data includes billing address, delivery address, email
address, website, telephone and fax numbers; financial data which includes bank accounts and payment
details; transaction data which includes details about payments to and from you and other details of
products and services you have purchased from us; technical data; and marketing and communications

Details of contact we have had with you in relation to the supply, or the proposed supply of our services
and products, details of any services and products you have received from us; our correspondence and
communications with you; information about any complaints and enquiries you make to us; information we
receive from other sources, such as publicly available information.

We do not collect any Special Categories of Personal Data about you (this includes details about your
race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union
membership, information about your health and genetic and biometric data). Nor do we collect any
information about criminal convictions and offences.

We may process your personal data for purposes necessary for the performance of our business with you
and to comply with our legal obligations.

We may process your personal data for the purposes necessary for the performance of our business with
you. This may include processing your personal data where you are an employee, subcontractor, supplier
or customer of ours.

We may process your personal data for the purposes of our own legitimate interests provided that those
interests do not override any of your own interests, rights and freedoms which require the protection of
personal data. This includes processing for marketing and business development.

We may process your personal data for certain additional purposes with your consent, and in these limited
circumstances where your consent is required for the processing of your personal data then you have the
right to withdraw your consent to processing for such specific purposes.

Please note that we may process your personal data for more than one lawful basis depending on the
specific purpose for which we are using your data.

Situations in which we will use your personal data
We may use your personal data in order to:

  • Carry out our obligations arising from any agreements or contracts entered into where you may be
    a subcontractor, supplier or customer (which will most usually be for the provision of our products
    and services);
  • Provide you with information related to our services and products that you request from us or which
    we feel may interest you, provided you have consented to be contacted for such purposes;
  • Notify you about any changes to our services or products
  • Administer, protect and improve our website, in this instance the lawful basis under which we are
    processing your personal data is that it is necessary for our legitimate interests in running and
    developing our business

If you refuse to provide us with certain information when requested, we may not be able to perform the
business we have entered into with you. Alternatively, we may be unable to comply with our legal or
regulatory obligations.

We may also process your personal data without your knowledge or consent, in accordance with this
notice, where we are legally required or permitted to do so.

We will only retain your personal data for as long as is necessary to fulfill the purposes for which it is

When assessing what retention period is appropriate for your personal data, we take into consideration:

  • The requirements of our business and the services and products provided;
  • Any statutory or legal obligations;
  • The purposes for which we originally collected the personal data;
  • The lawful grounds on which we based our processing;
  • The types of personal data we have collected;
  • The amount and categories of your personal data; and
  • Whether the purpose of the processing could reasonably be fulfilled by other means.

Change of purpose
Where we need to use your personal data for another reason, other than for the purpose for which we
collected it, we will only use your personal data where that reason is compatible with the original purpose.

Should it be necessary to use your personal data for a new purpose, we will notify you and communicate
the legal basis which allows us to do so before starting any new processing.

We will inform you in advance where we propose to transfer your personal data outside the European
Economic Area (EEA) or to an international organisation.

We have put in place commercially reasonable and appropriate security measures to prevent your personal
data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In
addition, we limit access to your personal data to those employees, agents, contractors and other third
parties who have a business need to know. They will only process your personal data on our instructions
and they are subject to a duty of confidentiality.

You have the right to: request access to your personal data; request correction of the personal data that
we hold about you; request erasure of your personal data; object to processing of your personal data
where we are relying on a legitimate interest (or those of a third party) and there is something about your
particular situation which makes you want to object to processing on this ground as you feel it impacts on
your fundamental rights and freedoms; request restriction of processing of your personal data; request the
transfer of your personal data to you or to a third party; and withdraw consent at any time where we are
relying on consent to process your personal data. If you wish to exercise any of the rights set out above,
please contact us.

You will not have to pay a fee to access your personal data (or to exercise any of the other rights).
However, we may charge a reasonable fee if your request for access is clearly unfounded or excessive.
Alternatively, we may refuse to comply with the request in such circumstances.

We may need to request specific information from you to help us confirm your identity and ensure your
right to access the information (or to exercise any of your other rights). This is another appropriate security
measure to ensure that personal information is not disclosed to any person who has no right to received it.

In the limited circumstances where you may have provided your consent to the collection, processing and
transfer of your personal data for a specific purpose (for example, in relation to direct marketing that you
have indicated you would like to receive from us), you have the right to withdraw your consent for that
specific processing at any time.

Once we have received notification that you have withdrawn your consent, we will no longer process your
personal information (personal data) for the purpose or purposes you originally agreed to, unless we have
another legitimate basis for doing so in law.

Any changes we may make to our privacy notice in the future will be provided to you by email.

This privacy notice was last update on 28th January 2022.

You have the right to make a complaint to the Information Commissioner’s Office (ICO), the UK
supervisory authority for data protection issues, at any time. We would however appreciate the chance to
deal with your concerns before you approach the ICO. The ICO’s contact details are as follows:

Information Commissioner’s Office
Wycliffe House
Water Lane
Telephone – 0303 123 113 (local rate) or 01625545745
Website –